Magicool Shipping & Delivery Policy

Version: V3 | Date: 2026-09-29

1. Delivery Area

Magicool currently sells and provides delivery service in the Los Angeles (LA) area. Delivery availability is subject to the shipping address and actual delivery conditions.

2. Processing Time and Transit Time

Order processing time is typically 1–2 business days. Estimated transit time is 3–10 business days after shipment. Delivery times may vary depending on inventory availability, carrier schedules, weather, and other factors.

3. Shipping Address Requirements

Please provide a complete and accurate delivery address, including company name, street address, unit number (if applicable), and a valid contact phone number. PO Box addresses are not accepted for commercial refrigeration equipment.

4. Liftgate Service

Liftgate service may be required when the delivery location does not have a loading dock, forklift, or other suitable equipment to safely unload the shipment from the truck. Liftgate service only lowers the shipment from the truck to ground level and does not include inside delivery, unpacking, or installation.

5. Freight Inspection

Commercial refrigeration equipment is shipped as large freight. Customers should inspect the shipment before signing the delivery receipt, photograph any visible damage, and record damage on the delivery receipt before acceptance.

6. Damage Reporting

If visible damage is found, please document the issue with photos and notes on the delivery receipt. Contact Magicool with your order number and supporting documentation.